International Shipping

Customs, Duties, Taxes & VAT

We appreciate our international customers.

The amounts are typically determined based on a combination of factors that may include:

The merchandise's country of origin or manufacture

The merchandise classification, using a system adopted by the countries that we ship to

VAT rates are set by the country to which the order is shipping

You will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process.

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

Returns—Customs, Duties, Taxes & VAT

Soapwest.com cannot mark a shipment as a "Gift", Soapwest.com will make every effort to ensure customs documentation is as accurate as possible and will make no effort to dishonestly evade or limit customs duties,fees or taxes. Will will not change invoices or values of orders to evade Customs, Duties, Taxes & VAT

You will receive a price quote in for shipping fees including any applicable fees, duties and taxes applicable to the country you selected at checkout. The price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping. If there are any additional fees those are the responsibility of the customer.

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.

Insurance

All international shipments are shipped fully insured and signature required.

Shipping Times

Depending on your location and country and processing and transit times can vary widely.

In addition, customs agents may delay delivery of some packages, Soapwest cannot guarantee any delivery times.

Small Charge Verification

International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on Soapwest.com, you agree to a possible small, refundable charge for such verification.

The Small Charge Verification procedure works like this:

If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.

We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification.

You will need to check your credit card account to see how much was charged, and then let us know

If your response matches the actual amount charged, we will ship your order within 1-2 business days.

To help speed up the verification process, please respond promptly to our verification email.

If you have any further questions about our credit card verification procedure, please feel free to contact us at email.jpg

Exchange Rates

You may change the currency on Soapwest.com to view prices in your local currency. Top left of any page. We do our best to keep this as accurate as possible, if you have any concerns please verify use your own currency converter.

Exchange rates change constantly, Soapwest.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

Backorders

If an item is out of stock, we will contact you, International Users will normally have the choice of being refunded for that item and shipping the rest of the order. Or having the entire order stay on hold until that item is back into stock and shipping the order complete.

Soapwest.com will not ship backorders separately for international customers.

Product Selection

Some items cannot be shipped internationally due to various rules and regulations.

Product information may be in English Only.

Privacy Policy (see domestic privacy policy)

Soapwest.com website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the website from Canada, the European Union, Asia or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.

Comments

This is interesting information, thank you.
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