Customs, Duties, Taxes & VAT
We appreciate our international customers.
The amounts are typically determined based on a combination of factors that may include:
The merchandise's country of origin or manufacture
The merchandise classification, using a system adopted by the countries that we ship to
VAT rates are set by the country to which the order is shipping
You will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process.
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
Returns—Customs, Duties, Taxes & VAT
Soapwest.com cannot mark a shipment as a "Gift", Soapwest.com will make every effort to ensure customs documentation is as accurate as possible and will make no effort to dishonestly evade or limit customs duties,fees or taxes. Will will not change invoices or values of orders to evade Customs, Duties, Taxes & VAT
You will receive a price quote in for shipping fees including any applicable fees, duties and taxes applicable to the country you selected at checkout. The price quote for any applicable fees, duties and taxes is based upon the laws and regulations of the country to which the order is shipping. If there are any additional fees those are the responsibility of the customer.
Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.
All international shipments are shipped fully insured and signature required.
Depending on your location and country and processing and transit times can vary widely.
In addition, customs agents may delay delivery of some packages, Soapwest cannot guarantee any delivery times.
Small Charge Verification
International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on Soapwest.com, you agree to a possible small, refundable charge for such verification.
The Small Charge Verification procedure works like this:
If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.
We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification.
You will need to check your credit card account to see how much was charged, and then let us know
If your response matches the actual amount charged, we will ship your order within 1-2 business days.
To help speed up the verification process, please respond promptly to our verification email.
If you have any further questions about our credit card verification procedure, please feel free to contact us at
You may change the currency on Soapwest.com to view prices in your local currency. Top left of any page. We do our best to keep this as accurate as possible, if you have any concerns please verify use your own currency converter.
Exchange rates change constantly, Soapwest.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
If an item is out of stock, we will contact you, International Users will normally have the choice of being refunded for that item and shipping the rest of the order. Or having the entire order stay on hold until that item is back into stock and shipping the order complete.
Soapwest.com will not ship backorders separately for international customers.
Some items cannot be shipped internationally due to various rules and regulations.
Product information may be in English Only.