"I am new to soap making and was overwhelmed with the soap making supply vendors on the internet. I am also on the ""older"" side and am very leery of making online purchases.
I wrote my concerns to Soapwest customer service via email, and they assured me that I was dealing with a reputable business. I placed my order for 2 different soap bases, 2 molds, and 3 essential oils.
I really appreciate the attentiveness customer service took with our online correspondence.
I received my order 2 days after placing my order. Wonderfully fast, and correctly addressed.
Around the same time I placed an order with a vendor that is highly rated (according to Saponifier and Handcrafted Soapmakers Guild) and their customer service & shipping were disdainful and caused me a lot of grief.
Needless to say, I would like to make Soapwest my ""go-to"" vendor for all my supplies!!!
Soapwest' respectful customer service, excellent shipping, & wonderful products have earned a loyal customer in me."
Laurel W.12/27/2011, 08:08 PM
Such a great experience with these guys. They have a great selection, fast shipping, and when I goofed and forgot to add something to my order they added it for me after the fact. I'll definitely be coming back here for all my ingredients.
Stacy Jones12/07/2011, 03:57 PM
So thrilled you carry the Stephenson product line! The quality is terrific. Order was processed so fast and being local-fabulous that I can pick up!
Parker Allen12/01/2011, 05:11 PM
I am amazed at the shipping. My order arrived super fast that I came back immediately to write this review and to make additional purchases. Thank you Soapwest for an awesome service and best online prices on quality products. A+ seller!
MYRA CLEMENTS11/25/2011, 04:41 PM
Your service is truly amazing. My first order came so quickly that I had to write and say thank you. The product was packed safely and arrived in great condition. I will definitely order again. Thanks so much.
DONNA WATKINS11/21/2011, 11:07 PM
I greatly appreciate the packaging of the micas and pigments. Your packaging in plastic jars make them ready to use. Other companies have sold them in plastic bags making them easy to spill .
Arlene Jablonski11/16/2011, 10:17 PM
I love Soapwest. Great customer service, great quality products and fast shipping. I can always rely on Soapwest in delivering quality ingredients!
Karen11/10/2011, 04:46 PM
I have been using this product in combination with oils and shea butter and absolutely love the product. Our customers seem to keep coming back for more.
Jane Proffitt11/09/2011, 01:05 PM
I was browsing around the net for Shea butter. I recently place on order for Shea butter and was disappointed to find out that the African Shea butter is not available. However, I order the unrefined Shea Butter is surprised at the texture. I whip my Shea Butter with essential oil for my hair and skin. This is a keeper.
Sandra Robbins11/05/2011, 09:00 PM
Best company ever. I was, at first hesitant, because I literally stumbled upon this site looking for more information about soaps and such. I sent an email to see how quickly theyd respond, and it was about 30 min. or so, and them bam, i had an email for them, and the person was incredibly polite, and helpful with my questions. I know now where to get all my soap making supplies from, and their prices cannot be beat, anywhere. Their soap is so good, i actually sold all of my soaps to my friends less than a day after recieving them. Thanks guys :D