Testimonials

"I am the Owner of a small haircare business. I've purchased products from varies other places. Soap West has now become my primary source for supplies. The unrefined Shea Butter is the cleanest and smoothest I've ever used. I've been pleased with every purchase. Great customer service.
Betty"
I've been working with Soapwest for over 5 years now, and rely on them exclusively for my lotion supplies. In that time, they have consistently "WOW"ed me! Each time I get myself in a jam, Allan and his customer service team are right there, willing to help and go the extra mile to make sure I am able to take care of my own customers. AND, the products are top notch quality for a very reasonable and competitive price point. Thanks, Soapwest!
Although the fast shipping of this company caught my eye and drew me over in the first place, I am exceptionally pleased with the quality of the essential oils I have received so far. I love the variety available as well as the size options and look forward to working with Soap West for a long time.
Ordered 2 new silicone molds for the same price as 1 at other shops, Shipping was really fast!! Will purchase from Soapwest again.
"Ordered a few items on Monday and received the on Thursday! Fast shipping! I ordered the clearance 6lb soap pack and all of the soaps were labeled and in good condition. I received all SFIC and a couple organic ones! This was a great buy!!! Will be purchasing more before they run out!

Thank you!!"
I've been a customer of Soap West for many years. I've had nothing but a pleasurable experience with them. Shipping has always been fast and the order has been correct everytime. Recently, I placed an order and didn't hit the correct quantity. I emailed Soap West and they were able to add that to my order. I order from different companies for cosmetics and I can't begin to tell you how they many of them make you place a separate order rather than just add a simple product to a recently placed order. I want to thank Soap West for just being fair and understanding. It feels so good when you are stressing about something and you receive an email stating, "thank you for being a customer, we will take care of you problem. Your the best Allan!
This is my second order for borax to clean my whites. Now my husband uses it as well when he dose whites. Outstanding product.
"I'm getting ready to place my 2nd order with this excellent company!The website is very easy to navegate.
Questions I've had about products are promptly answered with clarity. The products I've ordered have arrived safe and sound because they take great care in packaging for shipment. The products I have used are of excellent quality. I'm so glad I can choose the soap bases that are the healthiest for my customers from here. The customer service is outstanding and over the top. I'm so glad I found this company for my soaping and skin care ingredients."
I bought some melt and pour that I was so unhappy with. I called the company and explained how the melt and pout just crumbled. I even tried to salvage it but it still crumbled. I wondered if it was old. They made it feel like it wasn't them but me. I wont be buying this anymore. I lost a lot of money on that purchase. But I am happy with the citric acid. But wont purchase that melt and pour again. It was old I think and wasn't sealed when it arrived.
I ordered the Myrrh Essential Oil. I am new to essential oils so I don't know if it is supposed to be this way but the oil is so thick I can't get it out of the bottle. I won't order this again.

- Response Soapwest
Greetings Sandra, yes natural Myrrh is a very thick liquid, much like molasses

Thanks again


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