"Soapwest may be an affordable site for some and have a largely satisfied customer base, but I am not one of them. Today, I received an order that was supposed to be canceled. I canceled the order very early and got conformation that it was canceled but what happened after the fact, I don't know. And another order I was supposed to get, I am not happy with: The organic Shea Butter is not smooth and creamy, it is rather hard, waxy and pasty-like. Also, it doesn't melt instantly in my hands.

Soapwest Response:
This customer was reimbursed for the order. We ship quickly so please be sure to order what you need."
"This place has GREAT prices, and I like the format of the site with all the nice tabs. I've dealt with the Company on the phone, and they were VERY nice, friendly, and helpful. This will the place I buy my supplies for a long time!
"How many words can i use to say WOW!!!!! I have been making soap as a new hobby and buying a bit of everything from just about everywhere. I cannot say enough about the products i have purchased here...Oils and butters have been fabulous quality and the money saved is huge compared to the rest.
Enough said I will forever be coming back definately a repeat customer here...
Thanks to all at Soapwest for all the savings
I purchased the shea butte, mango butter and cocoa butter. The prices for each of these butters are great. The quality is awesome. I will continue to purchase these items from Soap West.
Soap West WAS AMAZING FIND. the essential oil prices are the lowest i have ever seen, anywhere. and the selection is equally impressive, in particular i adore the may chang. i would like to see soap good offer some of the higher end oils such as rose, jasmine, neroli, melissa, sandalwood so i do not have to go elsewhere for those oils. other than that i plan on doing all my essential oil shopping here form now on !
"I like website, simple to use and a lot of information. Products are amazing,delivery is fast and packing is good.
Thank you. Will order again.
i've been paying a lot for soap supply shipping fee and this is a great place to shop locally. good quality and reasonable price! thanks Soap West!
I've compared Soap West to some other popular places on the web to order from, and Soap West really has lower prices than most! Since I live locally, I love how I can pick up my orders to avoid shipping costs and my orders are always ready to go so quickly!
I used to be a shopper with a different supply company, but after getting tired of their 2 week shipping/handling policy, I decided to look around. I'm glad that I did. Soap West' prices are very reasonable, they don't inflate the shipping like a lot of others do, and my order was shipped out the next day! I've already started using my supplies, while if I ordered from a different company I'd still be waiting.
"I am a first time customer. I found the site very user friendly, which ends up for me to spend more money than I actually intended (?)....

Thank you for your service!

SY Park"
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