I lo9ked everywhere for Lauric Acid. Soapwest is the only supplier that carried it!
My order was placed two weeks ago, and still has not arrived. Like the range of products offered, but service is horrible.

Response Soapwest -
Unfortunately this was lost by USPS a new package was delivered to customer.
it was delivered precisely
I've shopped on this site a couple of times and was satisfied with the items i purchased. I haven't tried every item yet,but I especially love the sweet almond oil, the price is also great!
I am 12 years old and I have loved body care stuff and everything scented for so long. I started getting interested I making my own stuff. when I looked up where to buy all those ingredients that you cant get in stores, I came across this website. my first order consisted of Shea butter, cocoa butter, lip balm tubes, a few different fragrance oils, and sweet almond oil. shipping was fast, and quality was amazing! I highly recommend shopping on this website for any products you may need.
"All around, Soap West will have my business from here on out. They have excellent client service and everyone I have dealt with has been super helpful. The quality of the ingredients and fair prices are great and work perfectly for what I need.
My only suggestion is to have a separate section for Organic products. Love your company!"
I have ordered 3 times and will be ordering more in the future! I love the packaging they put their butters in, shipping was fast, and the products are great!
I ordered one butter (Acai) to make sure itd be a site Id be happy with n order from again...n im happy to report that Soap West has definitely gained one more customer....satisfied customer!
Everything fine except shipping is too expensive. So, I am cancelling order
I ordered from this company and never received my products. I have emailed, called and even had to file a complaint with the BBB in GA! When I call during "their" business hours I get a voicemail that is full and can not accept any new messages. I don't know if this is a shell company or a company that has gone out of business but never dismantled the company and still accepts payments with out ever sending products. I am very disappointed and I hope I get to the bottom of this soon. BE CAREFUL BUYING THINGS OFF THE INTERNET!

Soapwest Response -

This Customers Order was lost by Fedex. We notified them but they would not wait for the Fedex investigation (1 day) (Fedex normally finds these) instead they made a complaint with BBB.

Its our only complaint in 10 years. :(
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