I lo9ked everywhere for Lauric Acid. Soapwest is the only supplier that carried it!
Jane Ceol03/04/2015, 03:09 PM
My order was placed two weeks ago, and still has not arrived. Like the range of products offered, but service is horrible.
Response Soapwest -
Unfortunately this was lost by USPS a new package was delivered to customer.
janey henriksen03/03/2015, 05:14 PM
it was delivered precisely
enedina barrera02/26/2015, 11:02 PM
I've shopped on this site a couple of times and was satisfied with the items i purchased. I haven't tried every item yet,but I especially love the sweet almond oil, the price is also great!
angel02/23/2015, 09:45 PM
I am 12 years old and I have loved body care stuff and everything scented for so long. I started getting interested I making my own stuff. when I looked up where to buy all those ingredients that you cant get in stores, I came across this website. my first order consisted of Shea butter, cocoa butter, lip balm tubes, a few different fragrance oils, and sweet almond oil. shipping was fast, and quality was amazing! I highly recommend shopping on this website for any products you may need.
Jessica Finger02/23/2015, 08:17 PM
"All around, Soap West will have my business from here on out. They have excellent client service and everyone I have dealt with has been super helpful. The quality of the ingredients and fair prices are great and work perfectly for what I need.
My only suggestion is to have a separate section for Organic products. Love your company!"
Amira Ahmed02/17/2015, 03:06 PM
I have ordered 3 times and will be ordering more in the future! I love the packaging they put their butters in, shipping was fast, and the products are great!
Natasha Hood02/02/2015, 02:49 PM
I ordered one butter (Acai) to make sure itd be a site Id be happy with n order from again...n im happy to report that Soap West has definitely gained one more customer....satisfied customer!
Jeanette Lopez02/01/2015, 07:16 PM
Everything fine except shipping is too expensive. So, I am cancelling order
Mellisse Brydges01/21/2015, 01:10 PM
I ordered from this company and never received my products. I have emailed, called and even had to file a complaint with the BBB in GA! When I call during "their" business hours I get a voicemail that is full and can not accept any new messages. I don't know if this is a shell company or a company that has gone out of business but never dismantled the company and still accepts payments with out ever sending products. I am very disappointed and I hope I get to the bottom of this soon. BE CAREFUL BUYING THINGS OFF THE INTERNET!
Soapwest Response -
This Customers Order was lost by Fedex. We notified them but they would not wait for the Fedex investigation (1 day) (Fedex normally finds these) instead they made a complaint with BBB.