1st time ordering supplies to make a facial toner. i ordered on a friday, forgot they are off, but non the less on mon 5/21/12 my order was shipped and come wed..BAM! there it was. the packaging was nice, the supplies were securely wrapped and no leakage. cant wait to get started. i will defintely re-order. thank you for the prompt service. my only regret is that i forgot to order a dropper-my inexperience. otherwise im totally satisfied. thank you again.
laura harris05/23/2012, 11:27 AM
I love this company! The website is easy to use and all of the products I have ordered are true, quality products. The butters are rich and creamy and the oils are just perfect. Customer service rocks...I've only worked with Allan, but he makes me feel as if he works only for me. Great experience! You have a customer for life!
LaTresha05/14/2012, 03:12 PM
hi i have placed a few orders in the last 2 yrs. i love all the products i have purchased so far, the only thing i dont like is the labels on the e.o's- f.o's bottles, they fade very quickly & are sometimes hard to read whats in the bottle, not because of dripping,but just from the ink comes off , i think they (labels) should be laminated maybe?, i know when i make my products i have to put clear tape over the labels or they come off or rub off easily to, & i believe thats the only complaint i have about Soapwest products! other than that i would love to see more recipes or usage information on some more of the products, just my point of view, your doing an awesome job other than the labels!
Lisa Miller05/13/2012, 12:31 PM
This is my second order and I am very happy with the products and the fast service. I was so surprise to find everything that I needed to make my hair products
Angela Covington05/01/2012, 11:11 PM
I have just recently began ordering from Soap West. I am very pleased with the product, delivery time and free products. I also appreciate the notes Steve includes in each order. I do wish that the Palm Kernel Oil was packaged differently, because it's difficult to get it out of the container. I will continue to order my supplies and materials from Steve (Soap West.) Anita
anita04/27/2012, 02:23 PM
I just discovered this website last week and I've made three orders so far!! I think I am addicted to this website. The range of products is amazing and I have been looking around! Also,the best prices around.
Crystal04/25/2012, 04:15 PM
simple website prompt service and wonderful products was sceptable first so glad to find them going to try esential oils next lhope they are quality oils and are as great as there butters
nada hazamy04/08/2012, 01:23 PM
I've been a customer for a few years and I buy all my oils from Soapwest. I'm always happy and pleased when my products arrive. My Shea Butter leaked last summer and Soapwest replaced my product immediately. My small business is growing and I will continue to use Soapwest.
Marsha Widener03/31/2012, 01:35 PM
"Allan, Thanks a Million! My shipping address was incorrect due to a malfunction at the USPS Computer. When I went online to track my package, I realized this and contacted SG right away. Within the hour, Allan responded via Email and informed me he would look into it. A second Email from Allan and he realized the problem and informed me that he contacted USPS and would try to help. At that point I really expected my package next week. I just received it today (unexpectedly), and on time for the weekend!!
Allan, I Greatly appreciate it. You've got a continuous customer in me as long as the service remains this great and your products speak for themselves."
Dennis Parker03/28/2012, 01:31 PM
I discovered Soap West about a month ago...have place several orders and have been extremely pleased! Items packed carefully, very quick shipping and quality products.